These Terms of Sale govern all purchases made through www.belengualcho.com, operated by Café Belén Gualcho. By placing an order, you agree to these terms. Please read them carefully before purchasing.
Orders are fulfilled from our current-harvest inventory in the United States. Roasted coffee is roasted in small batches, and orders ship with a tracking number sent to your email. If your order requires an upcoming roast batch, we will tell you the expected window when you order, before you wait.
Our coffees are small single-origin lots from one harvest, and quantities are limited. A lot may sell out. If we are unable to fulfill any part of your order for any reason, including circumstances outside our control, you will receive a full refund for the unfulfilled portion. See our Refund Policy for details.
All prices are listed in US dollars (USD) and are inclusive of the product only. Shipping costs are calculated at checkout based on your delivery address.
Payment is processed securely through Stripe (credit/debit card) or PayPal. We do not store your payment credentials.
After placing your order, you will receive a confirmation email from Stripe or PayPal. If you do not receive a confirmation within 24 hours, please check your spam folder or contact us at info [at] belengualcho [dot] com.
You may cancel your order at any time before it ships. To cancel, email us at info [at] belengualcho [dot] com with your order confirmation number and a request to cancel. We will confirm your cancellation and issue a full refund within 5–10 business days.
Once your order has shipped, cancellation is no longer possible. At that point, our standard refund policy applies. See our Refund Policy.
Orders ship from our United States locations. When your order ships, you will receive a tracking number by email. Café Belén Gualcho is not responsible for delays caused by carriers, customs, or events outside our control once the package has been handed to the carrier. If your package is lost in transit, our Refund Policy explains how we handle it.
We make every effort to accurately describe our coffee, including variety, process, elevation, tasting notes, and lot size. Tasting notes are descriptive and represent the expected flavor profile. Individual experience may vary based on brewing method, grind, water, and personal taste.
For wholesale roasted coffee or green coffee inquiries, contact us at info [at] belengualcho [dot] com. Wholesale and green coffee transactions are governed by separate agreements negotiated directly between the parties.
To the maximum extent permitted by applicable law, Café Belén Gualcho's total liability for any claim arising from a purchase shall not exceed the amount you paid for the order giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
These Terms of Sale are governed by the laws of the United States. Any disputes shall be resolved through good-faith negotiation. If resolution cannot be reached, disputes shall be subject to binding arbitration under the rules of the American Arbitration Association.
We may update these Terms of Sale from time to time. Changes will be posted on this page with an updated date. Orders placed before the update date are governed by the terms in effect at the time of purchase.
For questions about these terms, contact us at info [at] belengualcho [dot] com.